1 Year Limited Warranty

eCigarettes Canada backs the quality of its products and guarantee’s to all purchasing customers that our products shall be free from defects in material and worksmanship for the period of one year from the original purchase date. This 1 year limited warranty applies to the product under normal use as described on our website and in the manual that comes with all kits. In the event you need to exchange your product, simply contact us and request an RMA (Rerturn Merchandise Authorization) for and we will send you one for completion with additional instructions to get a replacement out to you.

Please allow 1-2 weeks for processing of your return under warranty

What the warranty will not cover

The 1 year limited warranty covers normal use while following instructions provided on our website and in the included manual’s that accompany your order. The warranty will not cover all situations, so it is important for you to know what exactly the warranty will not cover. The following is a small list of the situations in which the 1 year limited warranty will not cover you for a replacement.

  1. Abuse or misuse of the product in question
  2. Acts of nature beyond our control that damage the product
  3. Disassembling of the product or attempting to repair said product
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