Orders over $100.00 before taxes will qualify for FREE SHIPPING. Free shipping orders will be shipped via Canada Post Expedited Parcel Service.
eCigarettes Canada offers a no hassle return policy to all of our customers. Customers can return their order to us for various reasons including:
Defective merchandise (Warranty)
Item is received by customer but does not function as intended. Item is to be returned to eCigarettes Canada and a replacement is sent out. Shipping is covered by eCigarettes Canada. For more information on our 1 year limited warranty on all products, please check out eCigarettes Canada Warranty
Ordered wrong product(s) (Error)
Customer orders wrong product. Customer can return the product and eCigarettes Canada will send out the correct product. Customer will pay shipping charges and also any extra charges in product price differences. If the price difference is in the customers favor, a credit will be issued in reward points to the customers account.
Changed mind (Cancel order)
Customer receives their order but would like to send it back as they no longer want the items ordered. You can send everything back to us and we will process a refund to you minus the shipping charges incurred. Everything must be returned back to us in order to process a refund.
Note: When you need to return an order, please contact us first and we will provide full instructions on how to return your order to us. At certain times, we will require customers to complete an RMA (Return Merchandise Authorization) form and include this with their return. Failure to supply this form with your return can substantially delay your return process and hinder your chances of a smooth return/refund procedure.